This mobile solution came about from a hand-crafted mockup I created for my Designing for the User (ICM512) Master's course at Quinnipiac University. For Module 1, we were assigned a partner (I got to work with my loving, amazing, supportive boyfriend because of the odd number of people in the class) to complete Stanford d.school's (Stanford University) Design Thinking Crash Course.
Design Thinking Crash Course
This course consists of a 90-minute exercise and introduction to the idea and implementation of Design Thinking—which can be described as a solution-driven methodology characterized by a [more] creative, user-centered approach to design. Rich and I went back and forth discussing our most recent gift-giving experiences (and all the joy or grief that went along with it), defining a "problem statement", and then sketching and creating solutions to meet each other's needs.
In 90 minutes you will be taken through a full design cycle by participating in The Gift-Giving Project. This is a fast-paced project where participants pair up to interview each other, identify real needs, and develop a solution to "redesign the gift-giving experience" for their partner.
My findings on Rich were as follows:
- His last gift-giving experience was relatively easy and somewhat enjoyable
- The most aggravating part about the process was due to his eagerness and impatience for me to receive the gift
- Problem Statement: "Rich/Male Significant Other needs a way to get updates on a delivery because he is impatient (and excitable/unable to keep gifts secret for long)." –[Based on his need and my insights about his feelings/worldview]
- The Solution: An online delivery queue (from Edible Arrangements in this particular case).
Click the button below to view the completed exercise.
Sketching Out Means to An End
"Sketch at least 5 radical ways to meet your user's needs."
Priority Delivery Queue
...And here were Rich's responses:
- Great idea, but probably not feasible
- Good, probably too expensive/not feasible
- Bad; I don't like this
- Yes, please!
- Great; would definitely help gauge time of delivery
The Final Sketch
Given Rich's feedback, we decided that the priority delivery queue (Sketch #5) was the best solution for his needs. (This isn't as much as sketch as it is a Photoshop mockup, but I found it easier to create a more accurate representation of what the solution would look like before the physical "prototypation" phase.)
As per the instructions in the crash course packet, we were instructed to craft a physical prototype for our user to interact with. Given that my solution for Rich was a web interface, I decided to create an iPhone mockup with the delivery queue (based on the final sketch above).
The Actual Interface
Creating this physical prototype was a lot of fun and was very inspiring... so much so that I decided I needed to create an accurate, digital version in the Sketch app.
Here are the minimalistic Sketch interfaces with an update for privacy and further accuracy:
And here are the Sketch interfaces with the iPhone UI and in mockups: